COVID-19 Update: We are working safely and will continue to provide care for clients and their pets during the COVID-19 pandemic. To help us with our new ways of working, and to keep us all safe, please do not attend the practice unless you have a pre-booked appointment. Call for information and guidance. Read more
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News

Keeping pets, clients and our team healthy during COVID-19

18th June 2020

We are working safely and will continue to provide routine, urgent and emergency care for all patients. Our team is here to provide the best veterinary service to our clients and outstanding care to their pets. We have moved all our initial interactions with clients to telephone or video consultations. Some consultations will be by tele-consultation only, whereas others will still require the client to attend the clinic.

  • Please contact us as normal on: 01332 810395 / 01332 812500. We will then arrange a tele-consultation with one of our vets. Our tele-consultations are available by appointment. Payment is easy and can be arranged over the phone when booking your appointment.
  • The tele-consultation may be via telephone or video consultation. If we would like to perform a video consultation, then the below video will help you to prepare for this consultation:
  • You may be advised that your pet needs to be examined at the surgery following the telephone consultation.
  • If you are self-isolating we will ask you to arrange for someone else to bring your pet to the surgery. The veterinary surgeon will be happy to speak to you by telephone before and after the consultation.
  • To protect you and our veterinary team, we ask that you call us on arrival. Unfortunately no clients will be permitted entry to our clinics at this time. Your pet will be collected from your car by one of our team members, who will take appropriate social distancing and heightened hygiene measures. You may be asked to remain outside whilst your pet is examined and treated.
  • We’d be grateful if you keep to one person per pet when visiting our practice and help us by sanitising your hands on entry and when leaving.

We take the well-being of our clients, their pets and our practice colleagues seriously and thank you for your co-operation and understanding at this time.

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Testimonials
Clients have said
  • Think ‘The Supervet’ and that’s the level of care and professionalism. Highly recommend

  • Receptionists, physio, nurses and vets were all fantastic, every single member of staff is worth their weight in gold.

  • Whole team were welcoming and made myself and my cat feel very comfortable! Mark Lowrie is fantastic!! Thank you for coping with me as a worried owner!

  • I work as a registered vet nurse and had to come to Dovecote with my dog Alfie. I was squeezed in and was seen promptly by Sergio right after a long operation. He was so kind to Alfie and explained everything to my mom (who is not vet trained) and did Alfie’s MRI there and then even though it was going to make it a late finish. Unfortunately we had to make the call to put my lovely boy to sleep and Sergio and the nurses were really kind and helpful. I received your lovely card today and want to thank you all for your help and seeing him so quickly. I will be forever grateful.

  • Really good consultation with neurologist Sergio today with CT and MRI scan. Very well organised with helpful, professional staff.

  • I just wanted to say how amazing Kimberly was today with me and my dog Rolo. She could see how upset I was, made me feel at ease and reassured me that Rolo would be okay. Her level of professionalism and kind nature helped me get through a difficult day

  • Lovely, caring staff, who go the extra mile. Wouldn’t go anywhere else.

  • The Supervets of the north!

  • Everyone has always been so kind and Charlie absolutely loves his visits. The receptionists are particularly wonderful and are always on hand with a box of tissues for the numerous tears we’ve shed.

  • I had a very positive experience at Dovecote. I met the vet that day that was going to perform my dog’s surgery and I was immediately put at ease by his professional, friendly and caring consultation. All the staff I came in contact with were lovely, from the welcoming reception staff to the nurses I kept ringing through the evening! My dog is now back to her normal naughty self, I can’t thank them enough.