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Exterior of building at Dovecote Veterinary Hospital
Penny Capewell, client care at Dovecote veterinary Hospital

Penny Capewell

Client Care
Qualifications

After being made redundant from her previous role as a loss prevention controller, Penny decided to follow her dream of working with animals. She went back to college to gain qualifications in both dog grooming and microchipping and then set up her own dog grooming salon locally. In 2014, Penny joined the team at Dovecote Veterinary Hospital as a part-time receptionist which allows her time to continue grooming whilst also being part of a great team of people who share a passion for animals.

Away from work she lives with her partner and their Golden Retriever, Ellie.

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Testimonials
Clients have said
  • Receptionists, physio, nurses and vets were all fantastic, every single member of staff is worth their weight in gold.

  • I just wanted to say how amazing Kimberly was today with me and my dog Rolo. She could see how upset I was, made me feel at ease and reassured me that Rolo would be okay. Her level of professionalism and kind nature helped me get through a difficult day

  • Really good consultation with neurologist Sergio today with CT and MRI scan. Very well organised with helpful, professional staff.

  • I work as a registered vet nurse and had to come to Dovecote with my dog Alfie. I was squeezed in and was seen promptly by Sergio right after a long operation. He was so kind to Alfie and explained everything to my mom (who is not vet trained) and did Alfie’s MRI there and then even though it was going to make it a late finish. Unfortunately we had to make the call to put my lovely boy to sleep and Sergio and the nurses were really kind and helpful. I received your lovely card today and want to thank you all for your help and seeing him so quickly. I will be forever grateful.

  • Lovely, caring staff, who go the extra mile. Wouldn’t go anywhere else.

  • Everyone has always been so kind and Charlie absolutely loves his visits. The receptionists are particularly wonderful and are always on hand with a box of tissues for the numerous tears we’ve shed.

  • Whole team were welcoming and made myself and my cat feel very comfortable! Mark Lowrie is fantastic!! Thank you for coping with me as a worried owner!

  • Think ‘The Supervet’ and that’s the level of care and professionalism. Highly recommend

  • I had a very positive experience at Dovecote. I met the vet that day that was going to perform my dog’s surgery and I was immediately put at ease by his professional, friendly and caring consultation. All the staff I came in contact with were lovely, from the welcoming reception staff to the nurses I kept ringing through the evening! My dog is now back to her normal naughty self, I can’t thank them enough.

  • The Supervets of the north!