Pet owners Pet owners Veterinary Specialists Veterinary Professionals Call us Call us on 01332 810395 / 812500

Referred Pet Owners

Please be assured that whilst your pet is in our care, we will aim to provide the very highest standards of service to both you and your pet. We know that this can be a worrying time, so please feel free to speak to any of our staff if you have specific concerns or questions.

So that you have one less thing to think about, we’ve put together some information that might be of use if your pet is referred to us.

Before you arrive:

Before you arrive, you’ll need to bring with you:

  • Insurance documents.
  • Any documentation given to you by your vet.

On arrival:

Please aim to arrive 10-20 minutes before your appointment to allow for registration.Dovecote Veterinary Hospital reception

Most pets seen at Dovecote Veterinary Hospital are admitted as day patients, though some pets will require an overnight stay. Please bring your current up to date insurance policy details and a claim form signed by the policy holder.

A veterinary surgeon will examine your pet and (in most cases) give him/her a sedative injection to pre-medicate the animal before anaesthetic (if applicable) and to make him/her feel more relaxed in the hospital kennel.

Please note that with the exception of emergencies, referral clients are seen in strict order of their appointment times, so if you have arrived early you may have a wait. Tea and coffee are available, as are toilet facilities. If you are concerned that your pet is becoming distressed please speak to the receptionist or a nurse and we will do our best to make them comfortable.

Please ensure that we have all relevant contact numbers, in case we need to speak to you during the day

While you wait:

On departure:

The receptionist will make a provisional appointment for you to collect your pet. Please ring us between 4pm and 4.30pm to confirm the appointment, unless we have made a specific arrangement to ring you. The number to use is 01332 812500. When you collect your pet, the vet will see you and show you any X-rays or other images that may have been made, and may give you copies to take to your own vet. The procedure and its outcome will be explained, and you will be given instructions and advice about postoperative care.

Aftercare

Postoperative care for patients

Aftercare

Paying for treatment

Fees are calculated according to the procedure undertaken, including consultation, any necessary investigation, medication and surgical procedures.

Payment

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Testimonials
Clients have said
  • The Supervets of the north!

  • I had a very positive experience at Dovecote. I met the vet that day that was going to perform my dog’s surgery and I was immediately put at ease by his professional, friendly and caring consultation. All the staff I came in contact with were lovely, from the welcoming reception staff to the nurses I kept ringing through the evening! My dog is now back to her normal naughty self, I can’t thank them enough.

  • Everyone has always been so kind and Charlie absolutely loves his visits. The receptionists are particularly wonderful and are always on hand with a box of tissues for the numerous tears we’ve shed.

  • I just wanted to say how amazing Kimberly was today with me and my dog Rolo. She could see how upset I was, made me feel at ease and reassured me that Rolo would be okay. Her level of professionalism and kind nature helped me get through a difficult day

  • Really good consultation with neurologist Sergio today with CT and MRI scan. Very well organised with helpful, professional staff.

  • I work as a registered vet nurse and had to come to Dovecote with my dog Alfie. I was squeezed in and was seen promptly by Sergio right after a long operation. He was so kind to Alfie and explained everything to my mom (who is not vet trained) and did Alfie’s MRI there and then even though it was going to make it a late finish. Unfortunately we had to make the call to put my lovely boy to sleep and Sergio and the nurses were really kind and helpful. I received your lovely card today and want to thank you all for your help and seeing him so quickly. I will be forever grateful.

  • Receptionists, physio, nurses and vets were all fantastic, every single member of staff is worth their weight in gold.

  • Lovely, caring staff, who go the extra mile. Wouldn’t go anywhere else.

  • Think ‘The Supervet’ and that’s the level of care and professionalism. Highly recommend

  • Whole team were welcoming and made myself and my cat feel very comfortable! Mark Lowrie is fantastic!! Thank you for coping with me as a worried owner!