Pet owners Pet owners Veterinary Specialists Veterinary Professionals Call us Call us on 01332 810395 / 812500

Referred Pet Owners

Please be assured that whilst your pet is in our care, we will aim to provide the very highest standards of service to both you and your pet. We know that this can be a worrying time, so please feel free to speak to any of our staff if you have specific concerns or questions.

So that you have one less thing to think about, we’ve put together some information that might be of use if your pet is referred to us.

Before you arrive:

Before you arrive, you’ll need to bring with you:

  • Insurance documents.
  • Any documentation given to you by your vet.

On arrival:

Please aim to arrive 10-20 minutes before your appointment to allow for registration.Dovecote Veterinary Hospital reception

Most pets seen at Dovecote Veterinary Hospital are admitted as day patients, though some pets will require an overnight stay. Please bring your current up to date insurance policy details and a claim form signed by the policy holder.

A veterinary surgeon will examine your pet and (in most cases) give him/her a sedative injection to pre-medicate the animal before anaesthetic (if applicable) and to make him/her feel more relaxed in the hospital kennel.

Please note that with the exception of emergencies, referral clients are seen in strict order of their appointment times, so if you have arrived early you may have a wait. Tea and coffee are available, as are toilet facilities. If you are concerned that your pet is becoming distressed please speak to the receptionist or a nurse and we will do our best to make them comfortable.

Please ensure that we have all relevant contact numbers, in case we need to speak to you during the day

While you wait:

On departure:

The receptionist will make a provisional appointment for you to collect your pet. Please ring us between 4pm and 4.30pm to confirm the appointment, unless we have made a specific arrangement to ring you. The number to use is 01332 812500. When you collect your pet, the vet will see you and show you any X-rays or other images that may have been made, and may give you copies to take to your own vet. The procedure and its outcome will be explained, and you will be given instructions and advice about postoperative care.

Aftercare

Postoperative care for patients

Aftercare

Paying for treatment

Fees are calculated according to the procedure undertaken, including consultation, any necessary investigation, medication and surgical procedures.

Payment

Stay in touch

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Testimonials
Clients have said
  • To Rob White and the team at Dovecote, Alfie is doing absolutely brilliant” He is now back to the cheeky little chap he once was’

  • ‘Thank you, with loads of doggy lurve from Pickle’

  • ‘For the thoroughness, efficiency and care with which you treated our little Poppett’

  • ‘Thank you all for looking after Bailey and taking such good care of him.’

  • To Mark, nurses and all support staff.  Thank you so much for everything and looking after our little Obi’

  • ‘Thank you to the nurse who looked after Juno so well during her weekend stay at Dovecote’.

  • ‘a BIG thank you to you all for getting Jasper back on his feet’.

  • Thank you so much for looking after our precious little Holly, and for looking after us too!’

  • To all the wonderful staff who managed to fix my wonderful, wappy dog!’

  • ‘Jed is so well cared for at Dovecote and all his aunties on reception give him so much love.’