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Exterior of building at Dovecote Veterinary Hospital
Teresa Jones, client care at Dovecote Veterinary Hospital

Teresa Jones

Client Care

Teresa works on the very busy reception desk at Dovecote Veterinary Hospital. She started in 2014 after previously working in customer care within the Post Office and banking sector. Working on reception means she is always kept busy meeting clients and their fantastic pets and she finds that the best part of her job is seeing the pets’ reaction when being reunited with their owners again.

Outside of work Teresa enjoys cycling, the hillier the better, going to the gym and keeping track of her five cats.

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Testimonials
Clients have said
  • I just wanted to say how amazing Kimberly was today with me and my dog Rolo. She could see how upset I was, made me feel at ease and reassured me that Rolo would be okay. Her level of professionalism and kind nature helped me get through a difficult day

  • I had a very positive experience at Dovecote. I met the vet that day that was going to perform my dog’s surgery and I was immediately put at ease by his professional, friendly and caring consultation. All the staff I came in contact with were lovely, from the welcoming reception staff to the nurses I kept ringing through the evening! My dog is now back to her normal naughty self, I can’t thank them enough.

  • Whole team were welcoming and made myself and my cat feel very comfortable! Mark Lowrie is fantastic!! Thank you for coping with me as a worried owner!

  • Lovely, caring staff, who go the extra mile. Wouldn’t go anywhere else.

  • Think ‘The Supervet’ and that’s the level of care and professionalism. Highly recommend

  • Everyone has always been so kind and Charlie absolutely loves his visits. The receptionists are particularly wonderful and are always on hand with a box of tissues for the numerous tears we’ve shed.

  • Really good consultation with neurologist Sergio today with CT and MRI scan. Very well organised with helpful, professional staff.

  • Receptionists, physio, nurses and vets were all fantastic, every single member of staff is worth their weight in gold.

  • The Supervets of the north!

  • I work as a registered vet nurse and had to come to Dovecote with my dog Alfie. I was squeezed in and was seen promptly by Sergio right after a long operation. He was so kind to Alfie and explained everything to my mom (who is not vet trained) and did Alfie’s MRI there and then even though it was going to make it a late finish. Unfortunately we had to make the call to put my lovely boy to sleep and Sergio and the nurses were really kind and helpful. I received your lovely card today and want to thank you all for your help and seeing him so quickly. I will be forever grateful.