Our aim is to provide the best possible veterinary care.
If you have a compliment, a suggestion on how to improve our service, or a concern we would like to hear about it.
We are always pleased to know that we are providing a high-quality service, or our team is doing a good job. We are also constantly looking for ways to improve our service, if you have any suggestions, we would like to hear from you.
Please let us know if you have any questions or concerns about our service as soon as possible, it will make it easier for us to resolve quickly.
1. First, tell the person in charge of your animal’s care, they may be able to immediately resolve your concern.
2. If they are unavailable, discuss your concerns with a member of the team.
3. Alternatively, you are welcome to write to us. Please send your correspondence to our ‘Practice Manager’ and include the following information:
We will acknowledge your correspondence within 5 working days. In some cases, we may need to carry out further investigation. In such cases, we will endeavour to respond to your concern within 20 working days and if we are not able to address your concern within this timeframe, we will let you know.
4. If you are not satisfied with the written response from us, then you may raise your concerns by emailing clientfeedback@cvsvets.com, or writing the address below. Please ensure that you include all the information below.
Attention: Client Feedback
CVS Group
CVS House
Owen Road
Diss, Norfolk IP22 4ER
5. If your complaint relates to concerns on how we have used your personal data, please contact our Data Protection Officer: dataprotection@cvsvets.com
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