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SignVideo service for deaf clients

3rd February 2020

We are delighted to announce a new SignVideo service for our deaf clients who use British Sign Language (BSL).

Deaf BSL users can call us today from our unique practice SignVideo link on our Contact us page.

The free SignVideo service for deaf clients who use British Sign Language (BSL) works using video calls connected to fully qualified BSL interpreters and enables deaf clients to communicate through SignVideo either by calling the referral hospital from home or when they attend the referral hospital for a consultation.

The service is free. To access the service a client will need their own smartphone, computer or device with video and sound and their own data.  The service is accessed by clicking on the SignVideo  link from the referral hospital contact us page on the website or using the SignVideo app.

Operating hours

SignVideo is an on–demand service, which is not pre-bookable. The service is available in our referral hospitals in England, Wales Scotland and Northern Ireland, from 8.00am – 6.00pm Monday to Friday excluding Bank Holidays. Please note that the SignVideo service operating hours may not cover all referral opening hours. You can check the opening hours on the Contact us page on our website.

Every effort will be made to answer video calls quickly, if there is simultaneous demand, there may be a waiting time.

Equipment required

To use the SignVideo service, clients will need to check they meet the minimum system requirements:

  • A PC or MAC with webcam.
  • Browsers: Chrome (PC and Mac), Firefox (PC and Mac), Mac Safari 11, iOS11 Safari and Android 4.0 upwards.
  • Bandwidth minimum 512kbps, recommended 1 mbps upload for HD Video, maximum 1.5 mbsp.

Note: SignVideo is a free service when connected to Wi-Fi. If the client uses 3G, 4G or a data service, it will be part of their data cost.

SignVideo technical help

If you experience technical difficulties accessing SignVideo, please contact help@signvideo.co.uk

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Testimonials
Clients have said
  • Whole team were welcoming and made myself and my cat feel very comfortable! Mark Lowrie is fantastic!! Thank you for coping with me as a worried owner!

  • I work as a registered vet nurse and had to come to Dovecote with my dog Alfie. I was squeezed in and was seen promptly by Sergio right after a long operation. He was so kind to Alfie and explained everything to my mom (who is not vet trained) and did Alfie’s MRI there and then even though it was going to make it a late finish. Unfortunately we had to make the call to put my lovely boy to sleep and Sergio and the nurses were really kind and helpful. I received your lovely card today and want to thank you all for your help and seeing him so quickly. I will be forever grateful.

  • I just wanted to say how amazing Kimberly was today with me and my dog Rolo. She could see how upset I was, made me feel at ease and reassured me that Rolo would be okay. Her level of professionalism and kind nature helped me get through a difficult day

  • Lovely, caring staff, who go the extra mile. Wouldn’t go anywhere else.

  • The Supervets of the north!

  • Receptionists, physio, nurses and vets were all fantastic, every single member of staff is worth their weight in gold.

  • Everyone has always been so kind and Charlie absolutely loves his visits. The receptionists are particularly wonderful and are always on hand with a box of tissues for the numerous tears we’ve shed.

  • Really good consultation with neurologist Sergio today with CT and MRI scan. Very well organised with helpful, professional staff.

  • Think ‘The Supervet’ and that’s the level of care and professionalism. Highly recommend

  • I had a very positive experience at Dovecote. I met the vet that day that was going to perform my dog’s surgery and I was immediately put at ease by his professional, friendly and caring consultation. All the staff I came in contact with were lovely, from the welcoming reception staff to the nurses I kept ringing through the evening! My dog is now back to her normal naughty self, I can’t thank them enough.