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Dovecote team with RCVS PSS awards

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We have been rated “outstanding” by RCVS Practice Standards Scheme (PSS) assessors

10th April 2019

Situated in Castle Donington, our practice is a diploma-led multidiscipline referral centre with specialities in Orthopaedics, Neurology, Soft Tissue Surgery, Oncology and Dermatology. Dovecote is also an associate practice for University of Nottingham Veterinary School and home to a first opinion clinic for local pets.

Following visits from the Royal College of Veterinary Surgeons (RCVS), Dovecote received the highest possible designation of “outstanding” in the key areas of:

  • team and professional responsibility
  • client service
  • in-patient service

The awards were based not only on an evaluation of processes and documentation, but also on interviews with a large number of the hospital team.

Mark Lowrie, referral clinical director of Dovecote, said: “I am extremely proud of what our team have achieved. Dovecote is a fantastic place to work with fantastic people. These awards are a celebration of all that we stand for and are a strong basis for the exciting plans to develop our services in 2019.”

RCVS PSS Award logo - Outstanding Client Service RCVS PSS Award logo - Outstanding team RCVS PSS Award logo - Outstanding in patient service

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Testimonials
Clients have said
  • I work as a registered vet nurse and had to come to Dovecote with my dog Alfie. I was squeezed in and was seen promptly by Sergio right after a long operation. He was so kind to Alfie and explained everything to my mom (who is not vet trained) and did Alfie’s MRI there and then even though it was going to make it a late finish. Unfortunately we had to make the call to put my lovely boy to sleep and Sergio and the nurses were really kind and helpful. I received your lovely card today and want to thank you all for your help and seeing him so quickly. I will be forever grateful.

  • Really good consultation with neurologist Sergio today with CT and MRI scan. Very well organised with helpful, professional staff.

  • Everyone has always been so kind and Charlie absolutely loves his visits. The receptionists are particularly wonderful and are always on hand with a box of tissues for the numerous tears we’ve shed.

  • The Supervets of the north!

  • Lovely, caring staff, who go the extra mile. Wouldn’t go anywhere else.

  • Receptionists, physio, nurses and vets were all fantastic, every single member of staff is worth their weight in gold.

  • Think ‘The Supervet’ and that’s the level of care and professionalism. Highly recommend

  • Whole team were welcoming and made myself and my cat feel very comfortable! Mark Lowrie is fantastic!! Thank you for coping with me as a worried owner!

  • I just wanted to say how amazing Kimberly was today with me and my dog Rolo. She could see how upset I was, made me feel at ease and reassured me that Rolo would be okay. Her level of professionalism and kind nature helped me get through a difficult day

  • I had a very positive experience at Dovecote. I met the vet that day that was going to perform my dog’s surgery and I was immediately put at ease by his professional, friendly and caring consultation. All the staff I came in contact with were lovely, from the welcoming reception staff to the nurses I kept ringing through the evening! My dog is now back to her normal naughty self, I can’t thank them enough.